Privacy Policy

At cd888, we take your privacy seriously. This Privacy Policy explains how we collect, store, use, and protect personal information when you access and use our platform — including our website, mobile experience, casino games, cricket betting, slots, and all related services. By using cd888, you agree to the practices described in this document.

This policy applies to all registered and guest users of cd888 operating from Bangladesh and neighboring markets. We are committed to being transparent about our data practices, giving you meaningful control over your information, and keeping your personal data safe at every step of your journey with us.

1. Information We Collect

When you register an account or use cd888's services, we may collect the following categories of personal information. We collect only what is necessary to deliver our services and comply with our obligations as a platform serving Bangladeshi players.

• Identity information: full name, date of birth, gender, and nationality
• Contact details: email address, mobile number, and residential address (city/district in Bangladesh)
• Account credentials: username and securely hashed password
• Financial information: deposit and withdrawal transaction records, payment method identifiers (e.g. bKash number, Nagad account reference), and account balance history
• Technical data: IP address, device type, browser type, operating system, session timestamps, and geolocation data where applicable

We may also collect information you voluntarily provide when you contact our support team, submit feedback, or participate in promotions. All information provided must be truthful and accurate; providing false information may result in account suspension.

2. How We Use Your Information

cd888 uses the personal information we collect for clearly defined purposes only. We do not use your data for purposes beyond what is stated here without obtaining your explicit consent. The primary purposes for which we process your information include:

• Account creation, verification, and ongoing management of your cd888 profile
• Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods
• Providing personalised customer support and responding to your queries or complaints
• Sending transactional notifications, account security alerts, and (with your consent) promotional updates about bonuses, new games, and seasonal offers
• Conducting fraud prevention, identity verification, anti-money-laundering checks, and responsible gaming monitoring
• Analysing aggregated, anonymised usage data to improve platform performance, game offerings, and user experience

3. Cookies and Tracking Technologies

cd888 uses cookies and similar tracking technologies to deliver a consistent, personalised experience across your sessions. Cookies are small text files placed on your device by our website. They help us remember your preferences, maintain your logged-in session, and understand how you interact with different sections of the platform.

By continuing to use cd888, you consent to our use of cookies as described in this policy. You may adjust your browser settings to decline non-essential cookies at any time, though this may affect certain features of our platform.

Essential Cookies

These are strictly necessary for the platform to function. They enable core operations such as account login, session security, and processing financial transactions. They cannot be disabled without preventing you from using the platform.

Analytics Cookies

These allow us to understand how users navigate cd888 so we can improve the experience. Data collected via analytics cookies is aggregated and anonymised — it does not identify you personally. You may opt out of analytics tracking through your browser settings.

4. Sharing Your Personal Data

cd888 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We only share data in the following limited circumstances, and only to the extent strictly necessary:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket, and Upay) solely to process your transactions
• Identity verification and KYC compliance partners, as required to confirm your age (21+) and identity
• Regulatory or law enforcement authorities where disclosure is required by applicable law or a valid legal order

In all cases, we require third-party recipients to maintain strict confidentiality and to use your information only for the specific purpose for which it was shared. We do not authorise them to process your data for their own purposes.

5. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, or as long as is necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. For active accounts, this generally means retaining data for the full duration of the account's existence plus a standard post-closure period.

Financial transaction records may be kept for a longer period to satisfy applicable accounting and compliance requirements. When data is no longer required, we dispose of it securely using industry-standard data destruction methods.

6. Your Privacy Rights

As a user of cd888, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will process your request in a timely manner, typically within 30 days.

• Right of access: request a copy of the personal information we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data, subject to our legal retention obligations
• Right to restriction: ask us to limit how we process your personal data in certain circumstances
• Right to object: object to us processing your data for direct marketing or where processing is based on legitimate interests

Please note that certain rights may be limited where we have compelling legitimate grounds to continue processing, or where retention is required by law. We will explain any such limitations clearly when responding to your request.

7. Payment and Financial Data

When you make a deposit or request a withdrawal on cd888 — whether via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — the transaction is handled through secure, encrypted payment channels. We record transaction references, amounts, timestamps, and the last few digits or partial identifiers of your payment method for record-keeping and dispute resolution purposes. We do not store full card numbers or full mobile banking credentials on our servers.

All financial data is treated with the highest level of confidentiality and is accessible only to authorised personnel who need it to process, verify, or investigate transactions. This data is never used for any purpose unrelated to your account's financial operations on cd888.

8. Security Measures

cd888 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls and authentication protocols for our systems, and regular internal security reviews.

While we apply rigorous safeguards, no online platform can guarantee absolute security. We encourage you to protect your account by using a strong, unique password, never sharing your login credentials with others, and logging out after each session — particularly on shared or public devices. If you suspect your account has been compromised, contact us immediately.

9. Third-Party Links and Integrations

Our platform may reference third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) whose software is integrated into the cd888 experience. These providers operate under their own privacy frameworks. cd888 is not responsible for the data practices of these third-party providers once data leaves our platform context. We recommend reviewing their individual privacy policies where applicable.

10. Protection of Minors

cd888 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 21. If you believe a minor has registered on our platform, please notify us immediately at [email protected] so we can investigate and take appropriate action, includingaccount suspension and data deletion.

11. Changes to This Privacy Policy

cd888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered users via email or a prominent notice on the platform. The updated policy will indicate the revised effective date at the top of the page.

Your continued use of cd888 after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cd888 handles your personal data, please do not hesitate to reach out. Our dedicated support team is available to assist you with any privacy-related matter.

Email us at [email protected] and we will respond within 2 business days. Please include your registered username and a brief description of your request so we can assist you as efficiently as possible.